Thank you for choosing jonesraodbeauty! We want you to be happy with your purchase. If you are not completely satisfied, here is our return policy to help you understand how returns and exchanges are processed.
- Return Period
We offer a 30-day return guarantee. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the product.
Returned products must be unused, unopened, and retain the original packaging, tags, and all accessories. - Return Conditions
Returned products must be unused and packaged intact.
Products must be returned in their original packaging, including all tags, accessories, gifts, etc.
Products cannot be returned in the following cases: opened or used products, personalized or customized products, beauty care products (such as lipstick, mascara, etc.). - Return Process
Contact Customer Service: Please contact us by email (support@jonesraodbeauty.xyz) or online customer service to let us know the order number and product you wish to return.
Return Authorization: Our customer service team will provide a Return Merchandise Authorization (RMA) number and return address for your return request.
Returning Items: Please return the item and related documents to the specified return address according to our return instructions. All return costs are borne by the customer, unless the item is defective or shipped incorrectly.
Refund Processing: Once the returned item is received and inspected, we will process your refund as soon as possible. Refunds will be refunded to the payment method used at the time of purchase, which usually takes 5-10 business days. - Exchange Policy
We currently do not offer direct exchanges. If you would like to exchange for another item, please apply for a return and place a new order according to the return process. - Refunds
Once your return item has been inspected and confirmed to be eligible for return, we will process the refund.
Refunds will be refunded to your original payment method. Refund processing time usually takes 5-10 business days, and the specific time may be delayed depending on the bank or payment platform. - Return Postage
Return postage is usually borne by the customer, unless the item is defective or shipped incorrectly.
We recommend that you use a tracking mailing method to ensure that the returned goods arrive safely at our warehouse. We are not responsible for unreceived returns. - Non-returnable items
The following items cannot be returned:
Used, unsealed items (such as cosmetics, skin care products, etc.)
Personalized or customized items
Gift cards
- Damaged or wrong items
If the item you received is damaged, defective or does not match the order, please contact customer service within 7 days of receiving the item. We will provide you with free return and arrange for reshipment or refund. - Contact us
If you have any questions or need help with returns, please feel free to contact us:
Email: support@jonesraodbeauty.xyz
Phone: +1404-721-9870
jonesraodbeauty thank you for your understanding and support, we will do our best to provide you with a satisfactory shopping experience!